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humanitarian_meal_working_group [2020/01/21 16:36]
uwe.korus [Guidance for Creating and Managing Effective Feedback and Accountability Mechanisms (FAM)]
humanitarian_meal_working_group [2020/01/21 16:52] (current)
uwe.korus [How to use this guidance]
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 ==== Guidance for Creating and Managing Effective Feedback and Accountability Mechanisms (FAM) ==== ==== Guidance for Creating and Managing Effective Feedback and Accountability Mechanisms (FAM) ====
  
-<font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​CARE is committed to accountable development and humanitarian programming that advances and upholds the rights of the most vulnerable and excluded communities around the world, especially women and girls. CARE believes that, at its root, poverty is caused by unequal power relations that result in the inequitable distribution of resources and opportunities. We recognise that CARE (as an international organisation) and our partners (through their association with us) hold power derived from our resources, influence and connections. The difference in power between ourselves and our project participants can deter those in vulnerable positions from holding us to account. ​It takes courage to speak truth to powerbut we are committed to systematically understanding ​and removing obstacles ​in the way of our accountability.</​font>​+<font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​CARE is committed to accountable development and humanitarian programming that advances and upholds the rights of the most vulnerable and excluded communities around the world, especially women and girls. We recognise that CARE (as an international organisation) and our partners (through their association with us) hold power derived from our resources, influence and connections. The difference in power between ourselves and our project participants can deter those in vulnerable positions from holding us to account.</​font>​Therefore** **<font 11.0pt/​Arial,sans-serif;;​inherit;;​inherit>​**Feedback ​and Accountability Mechanisms (FAMs) **must be in place in all areas where CARE operates (including where we operate through partners),</​font>​to ensure that the opinions of project participants and members of the communities where we operate – including the most marginalised - inform our programming,​ irrespective of the duration or nature of the intervention (e.g. humanitarian,​ development,​ direct implementation,​ with partners etc.).
  
-<font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​We recognise that our project participants are always the best experts in their condition, context and societies. Their feedback is essential to improve our interventions,​ to make them more effective and sustainable,​ to maximize positive outcomes and prevent harm.</​font>​ 
  
-<font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​We always welcome their expertise and the opportunity ​to do better through their feedback.</​font>​+==== How to use this guidance ====
  
-<font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​Feedback and Accountability Mechanisms (FAMs) must be in place in all areas where CARE operates (including where we operate through partners),</​font><​font 11.0pt/​inherit;;​inherit;;​inherit>​to ensure that the opinions of project participants and members of the communities where we operate – including the most marginalised - inform our programming,​ irrespective of the duration or nature of the intervention (e.g. humanitarian,​ development,​ direct implementation,​ with partners etc.).</​font>​ +<font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​This guidance outlines</​font>​CARE’s standards for setting up and operating a Feedback and Accountability Mechanism (FAM). <​font ​inherit/​Arial,​sans-serif;;​inherit;;​inherit>​This guidance includes the following types of resources:</​font>​
- +
-<font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​If operated effectively,​ a FAM will support CARE and its partners to meet the organization’s goals, values and commitments by ensuring that:</​font>​ +
- +
-  * <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​**Initial steps are taken towards redressing power imbalances</​font>​**<​font 11.0pt/​inherit;;​inherit;;​inherit>​and that we are accountable to those we work with and for, by providing opportunities for participants (of all ages, genders and abilities) and partners to influence decision-making.</​font>​ +
-  * <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​**Our interventions are relevant and appropriate to participants’ needs and aspirations</​font>​**<​font 11.0pt/​inherit;;​inherit;;​inherit>,​ by identifying changing needs, satisfaction level and inappropriate activities and taking appropriate action.</​font>​ +
-  * <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​**Our interventions are implemented in a way that</​font>​**<​font 11.0pt/​inherit;;​inherit;;​inherit>​**respects communities and protects their well-being, safety and security**, by identifying activities or behaviours which are causing harm and taking appropriate action.</​font>​ +
-  * <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​**Gender equality and women’s voice are supported</​font>​**<​font 11.0pt/​inherit;;​inherit;;​inherit>,​ by identifying what is working and not working for women, men, boys and girls and providing opportunities for marginalized community members to voice their opinions and feed into decision-making.</​font>​ +
-  * <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​**Trust with community members is built and maintained</​font>​**<​font 11.0pt/​inherit;;​inherit;;​inherit>,​ facilitating implementation and creating a solid relationship with the community upon which to intervene at a deeper level in the future.</​font>​ +
-  * <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​**Reports of sexual harassment, exploitation and abuse are identified and addressed</​font>​**<​font 11.0pt/​inherit;;​inherit;;​inherit>,​ acting as an early warning system and allowing us to respond and prevent further sexual misconduct or other sensitive issues.</​font>​ +
-  * <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​**We continually learn and improve</​font>​**<​font 11.0pt/​inherit;;​inherit;;​inherit>​the technical quality of our interventions through the feedback we receive and analyse, and our sharing of lessons learned.</​font>​ +
-  * <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​**We promote safe stewardship</​font>​**<​font 11.0pt/​inherit;;​inherit;;​inherit>​of the funding entrusted to us by donors and the public.</​font>​ +
- +
-====  How to use this guidance ​  ​==== +
- +
-<font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​This guidance outlines</​font>​****<​font 11.0pt/​inherit;;​inherit;;​inherit>​CARE’s standards for setting up and operating a Feedback and Accountability Mechanism (FAM). With the associated resources, this guidance also provides tools and practical examples that CARE teams and partners can use and adapt to their specific context as they develop, implement and manage an effective FAM.</font+
- +
-<font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​This guidance includes the following types of resources:</​font>​+
  
   - <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​Tools:​ practical templates that can be adapted to different operating contexts and used in managing the FAM;</​font>​   - <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​Tools:​ practical templates that can be adapted to different operating contexts and used in managing the FAM;</​font>​
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   - <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​Hyperlinks to further readings that can aid some of the processes described in this guidance.</​font>​   - <font 11.0pt/​Arial,​sans-serif;;​inherit;;​inherit>​Hyperlinks to further readings that can aid some of the processes described in this guidance.</​font>​
  
-<font 11.0pt/Arial,​sans-serif;;​inherit;;​inherit>​When operationalising ​the FAM standards provided in this guidanceit is essential to ensure close alignment with other CARE’s policies, procedures ​and legal obligations. In particularit is important to ensure training for staff, volunteers and partners and protocols for processing feedback (</​font>​__<font 11.0pt/​inherit;;#​0070c0;;​inherit>​step 5</​font>​__<font 11.0pt/​inherit;;​inherit;;​inherit>​), are aligned with CARE’s procedures and policies relating to whistleblowing,​ PSEA (Prevention of Sexual Exploitation and Abuse), fraud, misconduct and protection from harm and GBV.</​font>​+<font 11.0pt/inherit;;​inherit;;​inherit>​Whilst we always adapt our interventions to the context where we operateprogrammatic realities ​and constraints,</​font>​**<font 11.0pt/​inherit;;#​cc5a1f;;​inherit>​the FAM standards outlined in this document are applicable universally across all of CARE’s interventions,​ in both development and humanitarian programming,​</​font>​**<font 11.0pt/​inherit;;​inherit;;​inherit>​whether programming is led by us or by our partners.</​font>​
  
-<font 10pt/Arial,​sans-serif;;​inherit;;​inherit><​/font>+[[https://care.workplace.com/​work/​file/​610160526085559/​193666848483702/?​story_token=845498689218407:​6:​0|https://​care.workplace.com/​work/​file/​610160526085559/​193666848483702/?​story_token=845498689218407%3A6%3A0]]
  
-<font 11.0pt/​inherit;;​inherit;;​inherit>​Whilst we always adapt our interventions to the context where we operate, programmatic realities and constraints,</​font>​ **<font 11.0pt/​inherit;;#​cc5a1f;;​inherit>​the FAM standards outlined in this document are applicable universally across all of CARE’s interventions,​ in both development and humanitarian programming.</​font> ​ **<font 11.0pt/​inherit;;​inherit;;​inherit>​Whether programming is led by us or by our partners,</​font>​This guidance has been principally authored by a small team(including Moiez Ahmed, Laura Hughston, Uwe Korus, Victoria Palmer, Meagan Patterson and Margaux Saillard) and <font 11.0pt/​inherit;;​inherit;;​inherit>​draws from practical experiences in establishing and learning form feedback mechanisms in a range of settings and in developing policies and procedures for creating safe and inclusive processes. Throughout the writing of this guidance, the content and approach has benefited from extensive inputs from CARE staff from across the federation. The authors would like to extend our gratitude to the many CARE Country Offices who made their experiences and tools available for this guidance.</​font>​+This guidance has been principally authored by a small team(including Moiez Ahmed, Laura Hughston, Uwe Korus, Victoria Palmer, Meagan Patterson and Margaux Saillard) and <font 11.0pt/​inherit;;​inherit;;​inherit>​draws from practical experiences in establishing and learning form feedback mechanisms in a range of settings and in developing policies and procedures for creating safe and inclusive processes. Throughout the writing of this guidance, the content and approach has benefited from extensive inputs from CARE staff from across the federation. The authors would like to extend our gratitude to the many CARE Country Offices who made their experiences and tools available for this guidance.</​font>​
  
 <font 11.0pt/​inherit;;​inherit;;​inherit>​This guidance document therefore offers an insight into current **good practice in both the development and humanitarian sectors and were informed by a range of global debates and initiatives to foster greater accountability**. The HUM MEAL WG will however</​font><​font 11.0pt/​inherit;;​inherit;;​inherit>​seek to continually improve this guidance and draw more on the practice and learning from CARE teams across the world.</​font>​ <font 11.0pt/​inherit;;​inherit;;​inherit>​This guidance document therefore offers an insight into current **good practice in both the development and humanitarian sectors and were informed by a range of global debates and initiatives to foster greater accountability**. The HUM MEAL WG will however</​font><​font 11.0pt/​inherit;;​inherit;;​inherit>​seek to continually improve this guidance and draw more on the practice and learning from CARE teams across the world.</​font>​
humanitarian_meal_working_group.1579617394.txt.gz · Last modified: 2020/01/21 16:36 by uwe.korus